obtain; attain; accomplish; acquire

想要/希望

wish

intend to; have intention to; attempt to; desire to;

個人

person

individual

命運

fate

fortune; destiny

痛苦

pain

sorrow; grief; torment; agony; anguish; distress

欺騙

cheat

deceive; defraud; swindle

回憶

remember

recall; recollect; reminisce

迅捷的

fast

rapid; swift; speedy

遲緩的

slow

tardy; inefficient

延遲

delay

postpone; put off

劇烈地/顯著地

sharply

dramatically; considerably; substantially; significantly

越來越

more and more

increasingly; in growing numbers;

不知道

don’t know

unaware of; lack of information

困難/復雜

hard

stern; tough; complicated；complex

在…之前

before

prior to

退費/退賠

returned money

refund; reimbursement // compensation

三．    信函常用句型

事務信函之所以在復雜性和功能性上超出其它文體，是因為它具有一套自己的特定語匯，體現在句型上，就是各類主題信函需要使用的各種功能句型。這些句型的使用，提高了書信語言的正式程度以及規范性。如果考生即興發揮，有可能用詞和用句都過于簡單化，語氣隨意，寫出的效果也就使人發笑。但是掌握了這些句型，就等于掌握了一種產品的制造方法，可以輕松地寫出非常恰當到位的表達，結合具體信息點，各種書信也就迎刃而解了。

投訴主題

I am writing to you to complain about…

I am writing to express my dissatisfaction with …

I am writing to call your attention to the awful fact that …

I am totally disappointed to find that …

I can hardly bear/tolerate/put up with it any longer.

There are some serious problems that deserve your close attention. For one thing, … For another … Even worse …

If it is not properly settled, I would have to complain to the Consumer’s Association.

I request you to be kind enough to solve the problem as soon as possible.

I hope that the situation above will be improved as soon as possible.

感謝主題

I am extremely grateful to you for your kind/selfless help.

I am much obliged to you for your kind assistance.

I really appreciate your timely assistance.

I am writing to express my gratitude for the many kind deeds you have done to me.

It is very considerate and generous of you to make such a good arrangement.

But for your help, I would have…

Had it not been for your kind assistance, I would have …

Words failed me when I want to express my sincere gratitude to you.

It is the fine quality of your products and the first-class service that help you set up a world reputation.

For this reason, I am writing to express my heartfelt thanks and hope that your company will have a brighter future.

道歉主題

I must apologize to you for my terrible mistake.

I am awfully sorry that …

I am sorry for the inconveniences that I have brought to you.

I sincerely hope that you will understand that I offended you quite unintentionally.

Needless to say, it is my fault.

I am to blame for this unpleasant situation.

I sincerely hope that you will accept my apologies.

I sincerely ask for your forgiveness.

I am sure that I will not make such a stupid mistake again.

I hope the settlement of the matter will meet your demand.

咨詢主題

I am writing to inquire about the details on …

I would like to obtain some information about …

I would be very grateful if you would be kind enough to provide me essential information about…

Your prompt and favorable attention to my inquiry would be highly appreciated.

I would be much obliged

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