匯豐銀行商務寫作教程[9]
怎樣讓你的商務信件寫得完整、連貫，不會讓客戶看了之后還不是很明白你的意圖？這節課我們就來學習怎樣讓信件完整、連貫。
Being Complete: Why Do It
You've learned that you need to revise your writing 5 times to get results. You're going to begin revising by looking at being complete. You'll look at the other "Cs" in the next chapters.
You'll learn how to check your documents to make them complete.
What do you think a complete document contains?
When you revise your writing to make it complete, you make it easy for your reader to respond. The reader doesn't need to look for missing information.
You'll also help the reader save time; they don't need to read irrelevant information.
Therefore, a complete document contains
- all that the reader needs to know
- only what the reader needs to know
Being Complete: How To Do It
How do you know that your letter is complete?
You need to ask yourself two questions:
- What is the structure of the letter?
- What should I include in the content of the letter?
Usually, when you want to check if your letter is complete, you begin by looking at the structure of the letter.
A business letter contains 5 parts. The proper arrangement of these 5 parts is S-O-F-A-R.
- Salutation
- Opening
- Facts
- Action
- Remark
STRUCTURE
Check the structure of the letter below. Try to identify the five parts of the letter.
|
Ms Fiona Green Sai Kung NT 22 April 200X Dear Ms Green PPS I refer to your recent communication, and for your information please be advised that the PPS details and application form were sent to you at an earlier date. Thank you for your kind attention. Yours sincerely Clever Man |
Is the structure of the letter complete?
One part is missing from the letter. What is it?
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