12. Listen--this could be the most important one ever, but note that you should listen with empathy and not just hear what they are saying; you should get involved.
聆聽——這非常重要,但注意聆聽的時候你應該全情投入并參與其中,而不僅僅只是聽到了對方說的話。
13. Encourage--positive support and being there for one another is also very important; seek their support and give them yours and be generous!
鼓勵——彼此支持是非常重要的。向對方尋求支持并慷慨地給予對方支持!