評論
打印
Regina: Hello, this is Horizon. My name is Regina. How may I help you today?
雷吉納：你好，這里是Horizon公司。我叫雷吉納。請問您有什么需要？
Bob: I’m calling to dispute my bill. There’s a billing error.
鮑勃：我打來是想投訴我的賬單。賬單上有一項錯誤。
Regina: Let me take a look at your statement. Your last bill was $650 and it is past due.
雷吉納：我來看一下您說的情況。您的上一張賬單為650美元并且是過期未付。
Bob: It’s past due because this is the third time I’ve called to report the problem, but my bill still hasn’t been corrected. My bill is normally $65 a month.
鮑勃：過期未付是因為這是我第三次致電報告問題了，但是我的賬單還沒有更正過來。我的賬單每月通常是65美元。
Regina: I’m looking at your account and I don't see a record of any previous calls about this problem.
雷吉納：我正在查看您的賬戶信息，我沒有發現之前關于這項問題的投訴電話記錄。
Bob: I called last week and the week before. Look, I just want to get this sorted out so I can pay my bill before my service is disconnected.
鮑勃：上周和上上周我曾經打過電話。聽著，我只是想把這件事弄清楚，好在所有的服務被切斷前支付我的賬單。
Regina: I understand. Your bill may reflect changes you’ve made to your usage plan, such as upgrading to a more expensive plan.
雷吉納：我理解。但從您的賬單來看，您的使用計劃可能出現變更，例如升級到花費更加昂貴的計劃。
Bob: I’ve made no changes to my usage plan. I’ve had the same plan for eight months.
鮑勃：我沒有改變我的使用計劃。8個月來我一直堅持著同樣的計劃。
Regina: Your bill may also reflect overage charges if you went over your allotted minutes or data.
雷吉納：如果您的時間或數據超出了規定限制，賬單也會顯示出超額的費用。
Bob: I haven’t gone over my limit. Can my case be escalated so that I can speak with a supervisor?
鮑勃：我還沒有超出過限額。能不能把我的投訴升級一下，我好跟主管直接談談？
Regina: Certainly, sir. Let me have a supervisor call you back when she’s available.
雷吉納：當然可以。等主管有空，我會讓主管給你回電。
Bob: Will that be today?
鮑勃：今天方便嗎？
Regina: I can’t tell you that, sir.
雷吉納：這我無法向您保證，先生。
Bob: I just hope she calls me back before my service is call ends.
鮑勃：我只是希望她能趕在截止日期前給我回電。
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