星級典句：
第一句：I'd like to return this.
我想退貨。
A: I'd like to return this.
我想退貨。
B: What's wrong with it?
有什么問題嗎？
A: It's too large for me.
我穿太大了。
B: Would you like to exchange for a smaller size?
給您換件小一點(diǎn)的好嗎？
A: I'm afraid there is none in my size for this color.
恐怕這種顏色沒我的尺寸。
B: Then I'll do the refund for you.
那我就給你你退錢。

第二句：I'd like to exchange this.
我想要換這個(gè)東西
A: Excuse me, I'd like to exchange this blouse.
對不起，我想換這件襯衫。
B: What's the reason?
什么原因？
A: It's the wrong size.
尺寸不對。
B: Do you have the receipt?
你有收據(jù)嗎？
A: Yes, I have.
是的，我有。

其他表達(dá)法：
I'd like to get a refund on this.
我想退貨。
May I have a refund on this, plaease?
請給我退了這個(gè)好嗎？
May I have any money back?
可以給我退錢嗎？
Can I ask for a refund?
可以給我退款嗎？