書寫抱怨、索賠信函時，不妨開門見山提出原先雙方同意的條件，然后列舉事實以表示有何不滿，以及為什么不滿，最后提出解決的方法。內容應明確、清楚、有理，語氣要簡潔、堅決。避免使用憤怒和使對方過于難堪的措辭（除非你所抱怨的問題反復發生，且多次投訴而毫無結果）。

For Damage of Goods （由于貨物損壞而抱怨）

Dear Sirs,

Our order No. JT-8; The glassware you supplied to our order of 3rd July was delivered by the shipping company this

morning. The 160 cartons containing the goods appeared to be in perfect condition. But when I unpacked them with great care,

I regret to report that 10 cartons of glassware badly cracked.

We trust you can understand that we expect the compensation for our damaged goods.

Yours faithfully,

親愛的先生們：

訂單JT－8號：我方于7月3日從貴處訂購的玻璃器皿已于今早由貨運公司送到。裝有貨物的160個紙箱完好無損。但當我們小心打開檢查時

，發現有10箱玻璃器皿嚴重破損。相信貴處能理解我方要求對損壞貨物進行賠償。