參考答案

　　SECTION 1: LISTENING TEST

　　Part A: Spot Dictation

　　1. is jeopardizing

　　2. consumer protection organizations

　　3. welcomed development

　　4. protect the interests of

　　5. become over-dependent on professional workers

　　6. your self-esteem and relationships

　　7. the art of persistence

　　8. not-so-pleasant messages

　　9. “Don’t make a scene”

　　10. assertiveness training

　　11. When a record is scratched

　　12. jump to turn it off

　　13. in an assertive and relaxed manner

　　14. agrees to negotiate with you

　　15. in danger of being abused

　　16. articulate but irrelevant arguments

　　17. have nothing more to worry about

　　18. abusive or manipulative

　　19. a self-protective skill

　　20. your time and energy is precious