星級典句：

第一句：What's the matter?
怎么了？

A:Look! I've had enough.
聽著！我受夠了！
B:What's the matter?
怎么了？
A:If you can't get this straightened out, I'm going to a different firm!
如果你們解決不了這個問題，我就要去找另一家公司了！

第二句：I understand why you're angry, and believe me, we are doing everything in our power to work this out.
我理解您惱火的原因。請相信我，我們正盡一切所能解決這個問題。

A:I understand why you're angry, and believe me, we are doing everything in our power to work this out.
我理解您惱火的原因。請相信我，我們正盡一切所能解決這個問題。
B:Well, obviously, what you're doing is not good enough!
可是，很明顯，你們所做的還遠遠不夠！
A:If you could just give us a few more days, we should be able to get this problem ironed out.
如果你能給我們幾天時間，我們一定能把這個問題解決好的。

客戶，就是幫助企業銷售產品、為企業賺錢的人。我們開展客戶管理的實質就是如何有效地運營客戶這些資金，對它進行開發、維護、運用并使其增值。

其他表達法：

Could you tell me what the problem is, please?
您能告訴我是什么問題嗎？

We will inform you of our decision as soon as possible.
我們會盡快通知我們的決定。