星級典句：

第一句：I am very sorry you feel that way.
非常遺憾您這么想。

A:I'm really disappointed in the quality of your work.
我對你們的工作質量十分失望。
B:I am very sorry you feel taht way.
非常遺憾您這么想。
A:I expected a better standard.
我原以為水平會比這高。

第二句：I realize taht we've started off badly, but I think you'll be pleased with the refinished work.
我知道我們開頭開得不好。但我想我們的返工結果會使您滿意的。

A:I realize taht we've started off badly, but I think you'll be pleased with the refinished work.
我知道我們開頭開得不好。但我想我們的返工結果會使您滿意的。
B:Well, it certainly couldn't be worse than what you've been showing me!
嗯，當然不會比你們已經讓我看到的更糟了！
A:I think you'll be satisfied with the quality of these designs. Would you like to go over to my office and take a look?
我想您一定會對這些設計的質量感到滿意，您要不要到我的辦公室看一看？

作為大客戶，對公司服務的期望必然也大于普通小客戶，除了基本服務的滿足外，大客戶對服務還有更高的期望，只有滿足了大客戶的期望，才能夠提高大客戶的滿意度，獲得大客戶的忠誠度，贏得大客戶。

其他表達法：

Well, I hope that answers your questions.
好了，我希望這能回答您的問題。

Thanks a lot! I really appreciate your assistance to our work.
謝謝。非常感謝您對我們工作的幫助。