Situation 42
情景 42
I'd like a refund.
我想退錢。
Excuse me,Ma'am.
對不起,女士。
Yes,can I help you?
是的,我能為你服務嗎?
Yes,I bought this toaster here yesterday,but it doesn't work.
是的,我昨天在這里買了這個烤面包機,但是它不能用。
Do you have a receipt?
你有收據嗎?
Yes,I do.I'd like a refund.
是的,我有。我想退錢。
All right.I'll see what I can do.
好的。我看看該怎么辦。
Excuse me,Ma'am.
對不起,女士。
Yes,can I help you?
是的,我能為你服務嗎?
Yes,I bought this toaster here yesterday,but it doesn't work.
是的,我昨天在這里買了這個烤面包機,但是它不能用。
Do you have a receipt?
你有收據嗎?
Yes,I do.I'd like a refund.
是的,我有。我想退錢。
All right.I'll see what I can do.
好的。我看看該怎么辦。
Can I have a refund on this sweater?
這件毛線衣我能退錢嗎?
No,I'm afraid we can't do that.
不,我恐怕我們不能退。
Well,then can I exchange it for another one?
好吧,那么我可以換另一件嗎?
Yes,of course.
是的,當然。
I think I'd like that brown turtleneck.
我想我要那件咖啡色的套頭高領毛衣。
All right.Let me wrao it for you.
好的。我包給你。
Can I have a refund on this sweater?
這件毛線衣我能退錢嗎?
No,I'm afraid we can't do that.
不,我恐怕我們不能退。
Well,then can I exchange it for another one?
好吧,那么我可以換另一件嗎?
Yes,of course.
是的,當然。
I think I'd like that brown turtleneck.
我想我要那件咖啡色的套頭高領毛衣。
All right.Let me wrao it for you.
好的。我包給你。
I have a complaint.
我有句怨言。
Yes,sir,What's the problem?
是的,先生。有什么問題?
You sold me these shoes a week ago.Well,the heels fell off after two days.
你一星期以前賣給我這鞋子。嗯,兩天后,鞋后跟就掉了。
I'm terribly sorry about that.
關于那件事我非常抱歉。
So am I.I want my money back.
我也是。我要退錢。
I'm afraid we can't give refunds.
恐怕我們不能退錢。
I have a complaint.
我有句怨言。
Yes,sir,What's the problem?
是的,先生。有什么問題?
You sold me these shoes a week ago.Well,the heels fell off after two days.
你一星期以前賣給我這鞋子。嗯,兩天后,鞋后跟就掉了。
I'm terribly sorry about that.
關于那件事我非常抱歉。
So am I.I want my money back.
我也是。我要退錢。
I'm afraid we can't give refunds.
恐怕我們不能退錢。