E11.Hotel upgrade
升級酒店

對話場景

今天我們要去酒店入住，酒店搞錯了訂單怎么辦？
Today，we will check in the hotel,but there seems to have been a mix-up...

B：Good afternoon. What can I do for you?
（下午好。有什么可以幫您？）
A：I'd like to check in, please. I have a reservation under the name Anthony Roberts.
（我要登記入住。用Anthony Roberts的名字預定的。）
B：All right, Roberts... Oh, Mr. Roberts! We've been expecting you...and here is your keycard to the presidential suite.
（好的。Roberts先生，我們一直在恭候您的光臨。這是您總統套房的房卡。）
A：But there must be some mistake; my reservation was for a standard room.
（你們一定是搞錯了。我訂的是標準間。）
B：Are you sure? Let me double-check.
（您確定嗎？我再看一下。）
A：Yeah. Here, this is my confirmation number.
（確定。這是我的訂單號。）
B：You're right, Mr. Roberts. There seems to have been a mix-up. Unfortunately, we're overbooked at the moment.
（哦，您說的對。是弄錯了。但是我們現在房間都被訂滿了，沒有空房了。）
A：So...
（那怎么辦？）
B：Not to worry. We're pleased to offer you a complimentary upgrade.
（沒關系。我們非常樂意給您免費升級房間。）
A：Woohoo! Presidential suite, baby!
（耶！總統套房！）