評論
打印
CS: Hello, Customer Service.
客服：您好，客戶服務(wù)。
Jim: Hello, I bought some fabric softener from your website. Different from the instruction, it fades my clothes.
吉姆：你好，我從你們網(wǎng)站買了一些柔順劑。和說明不一樣，它把我的衣服弄褪色了。
CS: May I have your order number?
客服：可以告訴我您的訂單號嗎？
Jim: 891317680.
吉姆：891317680。
CS: OK. Are you Mr. Green and you bought 3 bags of those products, right?
客服：好的。您是格林先生，買了3包這種產(chǎn)品，對嗎？
Jim: Yes.
吉姆：是的。
CS: We are really sorry for your trouble. We can offer you a refund.
客服：對于給您造成的困擾我們深表遺憾，我們可以給您提供退款。
Jim: How can I get the refund?
吉姆：怎么退款呢？
CS: We'll return your money to your Alipay as soon as we receive those left products returned.
客服：我們收到您寄回來的產(chǎn)品后就會把錢打進您的支付寶里。
Jim: OK. Thanks a lot.
吉姆：好的，謝謝。
