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16.Dealing with a complaint Dialogue
16.處理投訴 對話
Steven is the Sales Manager of this company. Today he gets a complaint from a customer. Now he is dealing with this matter.
史蒂文是公司的銷售經理。今天他從客戶那里接到一份投訴?，F在他正處理此事。
Customer: I want to see the man responsible for selling typewriters.
客戶：我想見負責銷售打字機的人。
Steven: My name is Steven. I'm the Sales Manager of this company.
史蒂文：我叫史蒂文，是本公司銷售部的經理。
Customer: Well, look here. Ten new typewriters were delivered to my company yesterday afternoon and only five of them work properly.
客戶：那好，你看，昨天下午送到我們公司的10臺打字機，只有5臺是好的。
Steven: Oh, I'm sorry about that.
史蒂文：哦，真抱歉。
Customer: Never mind being sorry, what are you going to do about it?
客戶：別光說抱歉，這件事你們打算怎么處理？
Steven: Don't worry, we'll soon fix them.
史蒂文：別著急，很快就可以把它們修好。
Customer: Good, I hope you'll make sure that it won't happen again.
客戶：好吧，我希望你保證以后不再發生類似事件。
Steven: I'll certainly look into that.
史蒂文：我一定會查淸楚這件事。
Customer: Thank you. Goodbye.
客戶：謝謝，再見。
