評論
打印
5. Reporting a Service Problem
5.報告服務問題
A: Hello, please connect me to Tech Support.
A：你好，技術支持請聯系我。
B: This is Tech Support, how may I help you?
B：這是技術支持,有什么我可以幫你嗎?
A: I am having problems with my Internet service.
A：我的互聯網服務有問題。
B: What seems to be the problem?
B：什么樣的故障呢?
A: None of my wireless devices are connecting to the Wi-Fi.
A：我的無線設備都無法連接到無線網絡。
B: I see. Have you tried disconnecting and reconnecting the modem?
B：我明白了。你有試著斷開和重新連接調制解調器嗎?
A: No, how do I do that?
A：沒有,我該怎么做?
B: Simply unplug the modem for fifteen seconds.
B：只需要拔掉調制解調器15秒。
A: Alright. I plugged it in again.
A：好的。我又把它插回去了。
B: Are all of the lights back on the modem?
B：所有的調制解調器燈又都亮起來了嗎?
A: Yes, they're all green!
A：是的，他們都是綠色的！
B: Your devices should be able to connect easily now.
B：你的設備現在應該能夠輕松地連接。
A: Oh, they're working perfectly! Thank you!
A：噢，它們可以正常工作了！謝謝你！
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