評論
打印
6. Asking for Credit
6. 要求退款
A: Hello, how can I help you today?
A：你好，今天我怎么能幫助你?
B: I am very upset with the quality of your service.
B：我對你的服務質量感到很生氣。
A: I'm sorry, what seems to be the problem?
A：讀不起，是什么問題呢？
B: My Internet service did not work for three days.
B：我的互聯網服務已經三天都沒有工作了。
A: My records say a technician visited your area yesterday?
A：我這里的記錄顯示，技術人員昨天訪問了你所在的地區?
B: Yes, he installed a new modem.
B：是的,他安裝了一個新的調制解調器。
A: Did it solve the problem?
A：解決了這個問題嗎?
B: Yes, but I was overcharged for Internet service.
B：是的,但是我被多收了互聯網服務費。
A: Sorry about that. I'll give you credit for the three days.
A：這事很對不起。我會在三天之內返還給你。
B: I was sold a wireless service unavailable in my area.
B：我花了一個在我這里不能使用的無線服務費。
A: I see it here; we charged you $5 extra a month.
A：我看到了；我們每月多收了你5美元。
B: Yes. Kindly return my money, please.
B：是的，請返回我的錢,謝謝。
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