Unit 5 Room Service 客房送餐服務

經典對話

R= Clerk of Room Service 客房服務部服務員 G=Guest 顧客

R：Good morning, Room Service, may I help you?

早上好，客房服務部。有什么能為您效勞嗎？

G：I’d like to have a meal in my room.

我想在房間用早餐。

R：Certainly, sir. We offer two types of breakfast. American and continental. Which one would you prefer?

好的，先生。我們提供美式和歐式兩種早餐，您喜歡哪種？

G：What does a continental breakfast have?

歐式早餐有什么呢？

R：Chilled orange juice, toast with butter, coffee or tea.

有冰凍橙汁、黃油吐司、咖啡或茶。

G：That’ll be fine . I’ll take it. I’d like a white coffee with two sugars, please.

好吧，我就要這個。我的咖啡要加奶精和兩塊糖。

R：I see. May I have your name and room number ,please?

明白了。能告訴我您的姓名和房間號嗎？

G：Sure. It’s Jefferson Black in Room 1506.

好的，是 1506 房的杰斐遜.布萊克。

R：Let me confirm your order. Mr. Jefferson Black in Room 1506,continental breakfast, white coffee with two sugars. Is that right?

讓我確認一下您的訂單：1506 房的杰斐遜.布萊克先生，要一份歐式早餐，要加奶精和兩塊糖的咖啡，是這樣的嗎？

G：exactly

對。

R：Your order will be ready soon, thank you for calling.

您的早餐很快就好，感謝您的來電。

常用句型百寶箱

1. 訂餐服務說明

1) Breakfast is served from 7:30 to 10:00 a.m.; lunch and dinner served from 11:00 a.m. to

11:00 p.m. .

早餐是從上午 7：30 到 10：00，午餐和晚餐是從上午 11：00 到晚上 11：00.

2) Room service is available 24 hours a day.

客房送餐服務 24 小時都提供。

3) You may dial 6 , then ask for Room Service.

請您先撥 6，然后告訴客房服務臺。

4) If you like ,we can make a note of your list and sent it to them. What would you like us to do ?

如果您愿意，我們可以替您記下來，在轉告他們。您希望我們怎么做呢？

5) There is an extra charge of 15% for room service.

客房送餐服務要加收 15％的服務費。

2. 詢問客人的喜好

1) Which kind of juice would you prefer, grapefruit or orange?

您喜好哪種果汁，是西柚汁還是橙汁?

2) How would you like your eggs/steak?

您點的蛋/牛扒要怎樣做呢？

3) Would you like ham or bacon with your eggs?

您喜歡火腿還是咸肉夾蛋呢？

4) Would you prefer rolls or toast?

您想要早餐包還是烤面包呢？