Narrator: 大家好。上次節目中，我們聽到 Anna 在晚餐時離開了 Tom, 這可能不是Tom 想象中的約會。不過 Anna 受到了啟發，有了一個新產品的想法，現在她需要得到領導Paul的支持。
Denise: (On phone)…. so I think I'll go for the blue Marge, it matches my eyes… well almost…
Anna: Morning Denise!
Denise: Oh, hello Anna….yes, Anna, bright girl, what she sees in the Tom I never know… what?!...ha, ha, I'm sure you would…
Anna: Oh hi Tom, you're in early.
Tom: Uh? Oh yeah, couldn't sleep after you'd left.
Anna: Tom, it was a fantastic night — unforgettable in fact — thanks so much.
Denise: Did you hear that Marge? She said it was 'unforgettable'! Looks like they're getting very serious…
Narrator: 你真多嘴 Denise! Anna 目前最關心的是她的新想法。How's it going?
Anna: I'm really excited about launching a new product, although Tom doesn't seem so keen.
Narrator: 別管他了。你得集中精力說服 Paul 你的想法能夠給公司帶來生意。
Anna: But how?
Narrator: 在你去見 Paul 之前，你得做調研 research.
Anna: Yes, of course — research — hmm, but how do I do that?
Narrator: 了解你們公司的競爭對手都在干什么，看看價格該怎么訂，還有了解一下顧客會喜歡什么樣的新產品。你要做一個顧客調查報告 customer survey!
Anna: A customer survey. Right. But what should I ask?
Narrator: 你可以問：
Could I ask for your opinion on a new product we are hoping to develop? 我能向您咨詢一下您對我們準備研發產品的看法嗎？
What plastic products do you currently use? 您現在用了哪些塑料水果？
What products would you like us to make in the future? 您希望我們將來能提供什么樣的產品？
How do you feel about the idea of selling plastic vegetables? 您對我們打算賣塑料蔬菜這個想法怎么看？
Any particular vegetable you would like to see? 有沒有您特別希望我們生產的塑料蔬菜？
Anna: OK, so it's like a questionnaire. I need to do some cold calling again!
Narrator: Good luck! 祝你好運！
Anna: I think I'm going to need some help with this. Tom, Denise, have you got time to help me… please?
Denise: Of course Anna.
Tom: Yeah, well it's a bit tricky with my… ouch… sprained arm, but go on, as it's you.
Anna: Thanks. We need to call up some companies and find out how interested they would be in buying plastic vegetables.
Denise: Oh lovely, I love talking to people on the phone.
Tom: You certainly do Denise!
Anna: Good Denise. If you work your way through our business directory, call our existing customers and ask these questions.
Denise: I'll get onto it straight away.
Anna: Great, and Tom, could you help me by cold calling some new businesses?
Tom: Oh yeah sure. I've got loads of contacts.
Anna: I suppose I had better make some calls too. (Looks through directory) Hmm, let's try this one. 7-4-3-9-1-0-0.
Man: Hello. Plastic Purr-fection. Can I help you?
Anna: Oh hi. I'm Anna from Tip Top Trading, we make and sell plastic fruit. I'm trying some opinions on a new product we're trying to develop. Can you spare a few minutes to help me?
Man: Well I'm quite busy at the moment but I'll try and help.
Anna: Thank you. I'll be as quick as I can. Firstly, what plastic products do you use at the moment?
Man: All sorts — plastic balls, plastic fish, plastic mice….
Anna: Plastic mice?! Oh, I see. And… errr… what sort of things would you like us to sell…in the future?
Man: Let's think… erm… more squeaky toys.
Anna: Squeaky toys?! What about plastic vegetables?
Man: Do they squeak?
Anna: Err, not really. I think there might be some confusion here. Do you use plastic fruit in restaurants and shops?
Man: No. We just sell plastic toys for cats — hence the name 'plastic purr-fection'.
Anna: Oh I see, ha, ha. A good name — but — I'm sorry you're not really the business I was looking for. Thanks for your time anyway. Bye.
Man: Bye — (aside) get down Tiddles!
Narrator: Uh-Oh Anna. 在你開始做任何調查之前，最好先了解一下對方公司是干什么的。Better luck next time! 如果你準備做市場調查或者顧客調查，以下一些問題可能用得上：
Could I ask for your opinion on a new product we are hoping to develop?
What plastic products do you currently use?
What products would you like to see us sell in the future?
How do you feel about the idea of selling plastic vegetables?
Any particular vegetable you would like to see?
Narrator: 好了，讓我們看看其他同事的工作進行得怎樣。
Denise: That was fun. I called ten companies, asked them your questions — one man asked me out for dinner — anyway, I've created a database and put all the information there.
Tom: Well I've called twenty companies and they all say plastic vegetables would be a great addition to their range… especially aubergines!
Anna: Great. Well I had some success too so I'll put all the results in that database. Thanks everyone. Oh no… what's happened? Denise! Denise! Everything's disappeared off the computer!
Tom: Hey, my computer's gone blank. We've lost all our documents!
Narrator: Oh, No. 電腦死機了！難道公司所有的電腦都壞了？那電腦里儲存的信息都沒了？我們下期節目再見！

聽力挑戰：

What did the first company that Anna called, sell? Anna 打電話咨詢的第一家公司是銷售什么產品的？

上期答案：
What is Anna's 'brilliant' new idea? Anna 超棒的新想法是什么？
Answer: plastic aubergines 答案：塑料茄子。