Paul: Good afternoon.

Anna& Tom: Hi, good afternoon.

Paul: Anna, Tom, room 301 please. Now.

Narrator: 歡迎回到 Tip Top 貿(mào)易公司，今天公司的氣氛有點(diǎn)緊張。 Paul 把 Tom 和 Anna叫進(jìn) room 301。一般大家都會(huì)在這個(gè)房間里談些嚴(yán)肅的話題。會(huì)不會(huì)是 Paul 聽說(shuō)昨天來(lái)投訴的事情了？

Anna: Oh dear.

Narrator: Ah, don't worry Anna 你應(yīng)該沒問題。 昨天你面對(duì) Mr Lime，處理的很好，應(yīng)該受到表?yè)P(yáng)才是。

Anna: Really? What do you think Paul will say?

Narrator: Well, if he is pleased, he'll say things like:

好樣的。 Well done.

你處理的很好。 You handled it well.

做得好。 Great job.

你的表現(xiàn)我很滿意。 I'm really impressed.

Anna: And if he's not?

Narrator: Well, I suppose…oops!

Paul: Well, Tom, Anna... Yesterday was not a great day. Two clients came in with serious complaints. Mrs Kumquat received a delivery of imitation bananas that were purple, not very convincing. And Mr Lime ordered grapefruits, but got pineapples. Tom.

Tom: Yes, listen…

Paul: Were you responsible for these errors?

Tom: Well... yes, but…

Paul: Look, mistakes happen. But it seems that Mrs Kumquat left our offices even angrier than when she came in and she says she will never use Tip Top Trading again.

Tom: I tried my best.

Paul: Hmmm. I understand you told her to spray-paint the bananas and to 'stop being such a miserable old witch'.

Tom: Yeah, well look, she'd been very rude to me.

Paul: If you weren't such a good salesman I would fire you for that. Anna.

Anna: Yes.

Paul: Well done. Not only was Mr Lime satisfied that his business would be resolved, but we might even get some extra business from him, thanks to your Imperial Lemon proposal.

Anna: I hope so.

Paul: You were in a difficult situation and you handled it well. You remained calm, friendly and professional. So, great job. I'm really impressed. I'm going to…

(phone rings)

Paul: Oh no. It's a call from the USA.

Tom: Oh god!

Anna: What?

Tom: The boss!

Anna: Whose boss?

Tom: Ours! The big, big boss, based in America.

Narrator: Oh No! 美國(guó)總部的大老板來(lái)電話了！

Paul: Shhhh! (on the phone) Hello? Ah, good afternoon Mr Socrates, I mean, er- morning, ha ha, where you are it's … yes … no, n-yes … I'm not sure. Mrs Kumquat did she? Well, it was very unfortunate purple, yes totally unacceptable I will. If you'd like I could- Mr Socrates? Hello? Mr Socrates? Oh, he's gone.

Right where was I? Tom, great work. Anna, I'm disappointed. No no, Anna, great work, I want you to take charge of the Imperial Lemon presentation. Tom, if you speak to a client like that again there will be disciplinary action. Mrs Kumquat was so angry she even emailed Mr Socrates. OK that's it.

Narrator: Phew! 至少 Anna 沒事兒！Paul 在表?yè)P(yáng) Anna 的時(shí)候用了幾種不同的表達(dá)方式，我們?cè)俾犚辉~：

Well done.

You were in a difficult situation and you handled it well.

So, great job. I'm really impressed.

他解釋了為什么他認(rèn)為 Anna 做得好：

You remained calm, friendly and professional.

不過 Tom 犯下的這個(gè)錯(cuò)誤可是給大家?guī)?lái)了不少額外的工作。

Paul: First thing tomorrow we need to sort this mess out. Tom, I want you to phone every single client and check the orders. Anna, you can go to the warehouse and find out what's going on in there!

聽力挑戰(zhàn)：

TIP TOP 公司的大老板在哪個(gè)國(guó)家?

上期答案：

LIME 先生應(yīng)該從 TIP TOP公司收到多少釉子水果模型?
8,000