Welcome back to the Skills 360 podcast.
歡迎回到技能360播客

Communicating effectively on the phone is an essential skill. And whether you’re talking to a client, a colleague, a supplier, your boss, or a bicycle courier, you need to make sure your purpose and the information is clear. Last week, we focused on your telephone attitude. Today, we’ll look at ways you can make sure information is flowing smoothly and that you are guiding the conversation.

有效地用電話交流是一項重要的技能L.p1vXL&_iIj|。不論你是和一個客戶，一位同事，一個供應商，你的老板，還是一個自行車導游，你需要清楚地確認你的目標和信息e,6ca|CF-Ov@agRgFif。上周，我們主要探討在進行電話交流時的態度jLI%xB4=U1^(,]10*CP。今天，我們來看確認信息能夠傳遞流暢和你能夠引導談話81JhggxWzNITe8EMII。

Discussion Questions
討論問題

1. How much planning do you usually do before an important telephone call?
在一個重要的電話前，你常常做多少準備？

2. What do you usually do when you don’t understand what someone is trying to say on the telephone?
當不理解對方想告訴你的，你常常會怎么做？

3. What information do you normally include when you leave a message for someone?
當你給別人留信息的時候，通常你會寫下什么？