A: Hi, I need to speak with the manager, please.
你好，我需要和經理通化。

B: Yes, this is the manager. How may I help you this morning?
我是經理，今早為你做點什么？

A: We are having problems getting into our apartment.
我們進不去公寓了。

B: Is this the first time that you have tried this key since I gave it to you?
這是我給你鑰匙后，你第一次用鑰匙嗎？

A: Yes, this is the first time that we have tried this key.
是的，這是我們第一次用鑰匙。

B: Does the key go into the lock okay?
鑰匙和鎖吻合嗎？

A: It fits in the lock just fine.
很吻合。

B: Let’s try it one more time. Just try to gently slide the key in the deadbolt and turn it to the right.
再多試一下。將鑰匙緩慢地插入到鎖扭里，向右轉。

A: It still doesn’t work.
仍然沒用。

B: I will come up to help you right away. I’ll bring another key to try.
我會馬上來幫你。我會另帶把鑰匙試試。