Today we’re talking about using the telephone. This is something we all do, but we don’t all do well.
今天我們來談下如何使用電話。我們都打電話，但是我們并不是各方面都做得很好。

Talking on the telephone has become an extremely important part of business. You need to be able to answer a call professionally and create a good image of yourself and your company with only your voice. Having effective telephone skills leaves a good impression on your customers, clients, and colleagues. People are busy, so you want to be very clear, polite and organized.
在電話上交談已經成為商務的重要組成部分。你需要專業地接電話并用你的聲音創造出良好的自我形象和公司形象。使用有效的電話交流技巧會給顧客，客戶及同事留下好的印象。人們都很忙，所以你要表達清晰，有禮貌且有條理。

In this lesson, we’ll begin by looking at a bad example of answering a call and taking message. We’ll discuss why it’s a bad example, and then we’ll go into a good example of answering a call. I’m sure you’ll see a clear difference.
在這節課中，我們先來看一個接電話和帶話做得不好的列子。我們會討論為什么做得不好，然后再聽一個回電話的好的例子。你一定能看到兩者間的截然不同。

For our bad example, we’ll listen as Justin, an employee with Trivesco, calls a shipping company called Daneline. Justin is hoping to speak with Sylvie Petersen, but it is a receptionist named Amy who answers the phone.
在不好的例子中， Trivesco公司的雇員Justin給船運公司 Daneline打電話。Justin希望和Sylvie Petersen通話，但是是接待員Amy接的電話。

Listening Questions – Bad Example
1. How would you describe Amy’s attitude?
2. Does Justin seem prepared?

Listening Questions – Good Example
1. What information does Amy include in her first sentence?
2. How does Mark Rand introduce himself?