
5. Never say "yes" on the phone; instead, say, "I'll get back to you." When you're actually speaking to someone, the desire to be accommodating is very strong, and can lead you to say "yes" without enough consideration. Along the same lines...
絕對不要在電話上說"好", 而是說:"等一會兒再和你聯系".當你和某人交談時,會有很強的迎合沖動,而且會讓你不經充分考慮就答應對方.同理.....