B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we will need the same amount as last time.

A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ?

B: It should be under Leslie Smith. The number is 184796 A.

A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill?

B: Yes.

A: Is there the correct billing address?

B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.

A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday.

B: Thank you.
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