1.Customer complaints 客戶投訴

A: We had a lot of customer complaints on our products. What should we do?
B: We need to investigate the cases, and find the root of the cause.

A：有很多客戶投訴我們的產品，我們該怎么辦？
B：我們要調查一下情況，找出根本原因。

2.Formal complaints 正式投訴

A: Today, our customer sent a letter of formal complaints to our General Manager.
B: Really? It's getting very serious. We got to take care of it soon.

A：今天，我們的客戶給總經理發了一封正式的投訴信。
B：真的嗎？問題嚴重了，我們得盡快解決這個問題。

3.Public relations 公共關系

A: Who takes care of complains in our company?
B: Public Relations Department.

A：誰來負責我們公司的投訴？
B：公共關系部。

4.Punishment 懲罰

A: If you don't satisfy customers, they would remember, and they will punish you by not buying your products.
B: I learnt that in a hard way.

A：如果你不讓你的客戶滿意，他們會記在心里，通過不再買你的東西來懲罰你。
B：我有過慘痛的經驗教訓。

5.Survey of satisfaction 滿意度調查

A: Do we have a survey of satisfaction?
B: No. We rely on J.D Power reports.

A：我們有滿意度調查嗎？
B：沒有，我們依靠J.D Power調查報告。

Note: J.D Power is a company who does evaluation quality on cars and auto systems.
注：J.D Power是一個評估汽車和汽車系統質量的公司。