商務英語必備1000字 Unit12

useful sentence：Partial shipment is alloweduseful sentence 允許分批裝運。
　　customer complains
　　apologize
　　v. 抱歉；致歉
　　We apologize for our mistake.
　　我們對所造成的錯誤致上歉意。
　　break down
　　故障
　　The printer is always breaking down.
　　這臺印表機老是故障。
　　claim
　　n.（保險）理賠；費用申請
　　he claim was not approved by the insurance company.
　　保險公司并未核準這項理賠。
　　complaint
　　n. 抱怨；不滿
　　Let's begin with the recent complaints about customer service that we've received.
　　我們就從最近客服部所接到的客訴開始討論。
　　criticism
　　n. 批評
　　The online auction company has been under intense criticism lately.
　　這家線上拍賣公司近來飽受嚴厲批評。
　　defective
　　adj. 瑕疵的；有缺陷的
　　You can get refunds on any damaged or defective merchandise.
　　任何損壞或瑕疵商品皆可退款。
　　feedback
　　n. 意見反映
　　I'm interested to hear your feedback regarding our products.
　　我想聽聽您對我們產品的意見。
　　improve
　　v. 改進；改善
　　What could we do to improve our service?
　　我們能做什麼來改善服務品質？
　　invalid
　　adj. 無效的
　　Your warranty is invalid without an official registration stamp.
　　您的保固書沒蓋官方註冊章所以無效。
　　price list
　　價目表
　　We had some internal problems with the price list.
　　我們公司內部在價目表上出了問題。
　　product quality
　　產品品質
　　Your product quality is terrible.
　　你們的產品品質很差。
　　purchase
　　n. 購買
　　We can send you a shipping label so that you can return your purchase at no extra charge.
　　我們會寄給你一張出貨標籤，這樣你就可以免費退貨。
　　refund
　　n. 退費
　　I want a full refund.
　　我要全額退費。
　　replacement
　　n. 更換
　　If it doesn't work then we can give you a replacement or a refund.
　　如果不能用的話我們可以幫你換一臺或退費。
　　warranty
　　n. 保固
　　I bought your three-year warranty, but I don't really understand this term.
　　我跟你們買了三年保固，但有個條款我不是很清楚。