中口0209聽(tīng)力原文

Part A: Spot Dictation

As long as we are in a relationship, there is the potential for lasting happiness as well as for serious conflict. This applies at work, _________(1), and at home. The simple fact is that relationships are not always _________(2) sailing. Conflict can lead to anger, hostility, and further conflicts. On the other hand, it can be used as _________(3) for solving problems.

For example, you can handle conflict by _________(4) that the problem exists, smoothing it over, or trying to overpower the other person. These, of course, will _________(5) win or lose situations. But when you resolve conflict through collaboration and compromise, you can achieve _________(6) situations. In today’s lecture, I shall outline a few steps on _________(7) transform a conflict into a solution in which both parties win.

First _________(8). Explain the problem to the other party. You should _________(9) the conflict. It’s hard to fix something before _________(10) on what is broken.

Second, understand all points of view. Set aside your own opinions for a moment and _________(11) to understand the other points of view. When people feel that they have been heard, they’re often more _________(12).

Third, brainstorm solutions. Dream up as many solutions as you can and _________(13) them one by one. This step will require _________(14). Talk about which solutions will work and _________(15) they will be to implement. Your solutions need to be acceptable by both parties, so you should be prepared to _________(16). Later, you’ll need to review the _________(17) of the accepted solution. If it _________(18), be open to making changes or _________(19)to bring about a new solution.

Finally, implement. When you have both _________(20), decide who is going to do what by when. Then keep your agreements.