評論
打印
Conversation 1
長對話一
Good morning, safe house Insurance. My name is Paul. How can I help you today?
早上好，這里是保險公司。我是保羅。我能為您做些什么嗎？
Morning. I wouldn't say that it's good from where I'm standing.
早上好。從我的立場來看，我不認為有好事。
This is Miss Wilson and this is the third time I've called this week since receiving your letter about our insurance claim.
我是威爾遜小姐，自從收到關于我們的保險索賠信以來，這已經是本周我第三次打電話了。
I'm getting a litte fed up with my calls about my claim being completely disregarded.
我的索賠要求完全被無視，我受夠了。
Miss Wilson, thank you for calling back. Can I take some details to help me look at your claim?
威爾遜小姐，感謝您的來電。您能提供些詳細資料來讓我看看你的索賠要求嗎？
It's Miss May Wilson of 15 South Sea Road in Cornwall. And the details are that our village was extensively flooded 2 months ago.
我是康沃爾南海路15號的梅·威爾遜小姐。細節是我們的村莊兩個月前被洪水淹沒了。
The entire ground floor of our cottage was submerged in water and five of us have been living in a caravan ever since.
我們小屋的整個一層都被水淹沒了，從那時起，我們五個人就一直住在大篷車里。
You people are still withholding the money we are entitled to over a bizarre, technical detail. And it's not acceptable, Paul!
就因為一個奇怪的技術細節，你們還在扣留我們應得的錢。保羅，這是無法接受的！
Miss Wilson, according to the notes on your account, the bizarre, technical detail that you mentioned refers to the fact that you hadn't paid house insurance the month before the incident.
威爾遜小姐，根據您賬戶上的記錄，您提到的奇怪的技術細節是在事故發生前一個月您沒有支付房屋保險。
That money left our account, and now that you should be paying now, you're suddenly saying that you didn't receive it on time. I'm really skeptical about this claim.
那筆錢不在我們的賬戶上，你們應該現在付款，卻突然說沒有按時收到款項。我很懷疑這種說法。
The contract does say that any miss payment in a year will affect the terms and conditions of the insurance contract and may affect claims.
合同上確實說過，一年內任何未付款項都將影響保險合同的條款和條件，還可能影響索賠。
Of course, I can pass you on to my manager to talk to you more about this.
當然了，我可以替您轉接經理，讓他和您詳細談談。
I've already spoken to him and you can tell him I'm furious now and that your company has a lawsuit on its hands. You will be hearing from my lawyer. Goodbye.
我已經和他談過了，你可以轉告他我現在很氣憤，你們公司要面臨訴訟。我的律師會聯系你們的。再見。
Qucstion 1: What is the woman complaining about?
問題1：女士在抱怨什么？
Question 2: What is the problem the woman's family encountered?
問題2：女士家庭遇到的問題是什么？
Question 3: What has caused the so called "bizarre, technical detail" according to the man?
問題3：男士稱是什么導致了所謂的“奇怪的技術細節”？
Question 4: What did the woman say she would do at the end of the conversation?
問題4：通話結束時，女士說她會做什么？
