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Questions 13 to 15 are based on the passage you have just heard.
13
A.Telephone the vendor immediately.
B.Write a letter of complaint.
C.Take legal action.
D.Argue with the vendor.
14
A.They pay no attention to customers' complaints.
B.They are pleased to answer customers' complaints.
C.They are not likely to refund customers' money.
D.They may replace defective products first.
15
A.To break off a deal.
B.To ruin the vendor's reputation.
C.To ask for compensation.
D.To give vent to their anger.
| 重點單詞 | 查看全部解釋 | |||
| replace | [ri(:)'pleis] |
想一想再看 vt. 取代，更換，將物品放回原處 |
||
| compensation | [.kɔmpen'seiʃən] |
想一想再看 n. 補償，賠償; 賠償金，物 |
||
| motivate | ['məutiveit] |
想一想再看 vt. 給與動機，激發(興趣或欲望) |
聯想記憶 | |
| pursue | [pə'sju:] |
想一想再看 v. 追捕，追求，繼續從事 |
聯想記憶 | |
| reasonable | ['ri:znəbl] |
想一想再看 adj. 合理的，適度的，通情達理的 |
||
| inconvenience | [.inkən'vi:njəns] |
想一想再看 n. 不便，困難 |
||
| defective | [di'fektiv] |
想一想再看 adj. 有缺陷的，不完全變化的(動詞) n. 有缺陷的 |
||
| vent | [vent] |
想一想再看 n. 排氣口，表達，發泄，火山口 v. 發泄，表達，排放 |
||
| fault | [fɔ:lt] |
想一想再看 n. 缺點，過失，故障，毛病，過錯，[地]斷層 |
||
| logically | ['lɔdʒikli] |
想一想再看 adv. 符合邏輯地，邏輯上地 |
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