答案解析：
36. procedure
解析：此處需要一個單數名詞，procedure“程序，手續”，注意不要受proceed的干擾而多寫一個e。
37. customer
解析：此處需要一個單數名詞，注意這個單詞中的元音字母很容易出錯。
38. greet
解析：此處需要動詞原形，不要錯寫成形容詞great。
39. accompanies
解析：此處需要一個與escorts詞形和語義一致的動詞，accompanies“陪伴”，注意雙寫c。
40. Using
解析：Using是常見詞，不難拼寫。
41. announces
解析：此處需要一個第三人稱單數動詞作謂語，注意雙寫前面的n，不要漏掉o。
42. satisfied
解析：根據系動詞be及前面的cannot，此處需要形容詞或者過去分詞。
43. alternative
解析：此處需要一個元音開頭的形容詞作meeting的定語。alternative原義“選擇性的”，此處alternative meeting表達“改日、時間再會面”之義。
44. 標準答案：the secretary should express regret and explain, with care and tact, what has happened, so that the visitor's feelings are not hurt
聽音關鍵：express regret and explain，what has happened, visitor's feelings，not hurt
答案重構：the secretary should express regret and explain what has happened carefully and tactfully, in order not to hurt the visitor's feelings
畫龍點睛：目的狀語從句可以用短語或不定式簡化。with+名詞作狀語，往往可以用該名詞的派生副詞代替，當然聽寫時也可以不改寫。
45. 標準答案：the secretary should invite him to sit in an easy chair and give him a newspaper or magazine to help him relax
聽音關鍵：invite，sit，newspaper or magazine，relax
答案重構：the secretary should seat him in an easy chair and give him a newspaper or magazine for him to relax
畫龍點睛：上下文都是在講秘書在某種情況下應該做某事，此句也不例外，注意從句是其中一種情況。seat代替invite him to sit，簡化了原文
46. 標準答案：And if there is a delay, apologize and offer a cup of coffee or tea and keep him fully informed of the situation
聽音關鍵：delay，apologize，offer，coffee or tea，informed
答案重構：And if there is a delay, apologize and offer a cup of coffee or tea and fully inform him of the situation
畫龍點睛：inform可以作動詞，用以代替短語keep sb. informed。