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Test 8
Receiving visitors and guests is an important part of the secretary's daily routine in the office. There is a certain (36) ______ for receiving visitors. A secretary should find out whether the visitor has an appointment or not. If the visitor is an important (37) ______ , the boss or his secretary will come down to the reception room to (38) ______ the visitor. Sometimes the secretary or the receptionist escorts or (39) ______ the visitor to the boss's office. (40) ______ the visitor's name when he arrives is a friendly gesture and gives the visitor a good impression of the company or organization. When the secretary and the visitor arrive at the boss's office, the secretary (41) ______ the visitor's name, title and position, and introduces the boss to him.
When a visitor cannot be (42) ______ , the secretary should apologize and make some suggestion for an (43) ______ meeting. If a meeting is impossible, (44) ____________________________________________________________________________________ .
A secretary should keep a record that includes dates, times, names and the organization the visitor works for. A secretary can then turn this for help if there is a request for information.
A secretary should be polite, helpful, well-spoken, always smiling and warm. When a visitor is waiting to see the boss, (45) _____________________________________________________________________________ , or a brochure about the company to publicize it. (46) ______________________________________________________________________ .
