評論
打印
Hello Mr. Brown. I was expecting your call.
您好，布朗先生，我一直在等您電話。
My secretary told me you were having some problems with the wooden table, is that right?
秘書說您購買的木桌有問題，是嗎？
No, no, the table is fine. The problem is the chairs.
不，不，桌子挺好的。有問題的是椅子。
Oh, the chairs, so, what exactly is the issue?
噢，是椅子啊，那具體是有什么問題呢？
Well, put simply, these are not the chairs my wife and I selected in your store last week.
嗯，簡單說吧，這些椅子不是我和我妻子上周在你們店里選的那一套。
There must be some confusion with our order.
肯定是把我們的訂單跟別的訂單弄混了。
Oh, I see.
噢，我明白了。
I'm looking through my files now.
我現在查訂單。
And I see that the delivery was this morning. Is that correct?
這邊顯示您這邊的送貨時間是今天早上。對嗎？
Yes.
對的。
Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
布朗先生，您方便描述一下給您送過來的椅子是什么樣嗎？
Sure. These have a flat back with a round top and are very heavy.
沒問題?？勘呈瞧降?，頂部是圓的，很重。
They are light brown and look kind of cheap.
顏色是淺棕色的，看著有點廉價。
The ones we ordered were dark brown to match the table.
我們訂的是深棕色的，是要跟桌子搭配的。
Right. Of course.
當然。
It says here you purchased the Arlington table and four Milano chairs.
這邊顯示您訂購的是阿靈頓桌和四把米蘭椅。
As you said. There must be some confusion with the order.
就像您說的那樣。應該就是他們把訂單弄混了。
I'm terribly sorry. We'll send a van to collect those four and replace them with the Milano you purchased.
非常抱歉，我們會派一輛面包車過來取走那4把椅子，然后給您換上您買的那套米蘭椅。
Will tomorrow 9 a.m. be OK Mr. Brown?
那明天上午9點您方便嗎，布朗先生？
Yes. That would be great. Thank you.
方便。那太好了。謝謝您。
Good. Did everything else you ordered from us arrive OK?
那好，那您從我們這邊訂的其他東西都到了嗎？
Yes. I think so.
到了。應該是都到了。
Let me check.
我確認一下。
The mirror and two paintings are here.
鏡子和兩幅畫都到了。
The two coffee tables are also here.
兩張咖啡桌也到了。
And the sofa.
還有沙發。
Yes. We haven't noticed anything else wrong or missing.
嗯，其他的暫時還沒發現有送錯或遺漏的。
But if we do, we'll certainly let you know.
如果有，我們肯定會跟你們反饋的。
OK. Great. Once again. I'm sorry for the confusion and trouble caused.
好的。那太好了。就給您帶來的不便，我再次深表歉意。
Questions 12 to 15 are based on the conversation you have just heard.
請根據剛才所聽對話回答12-15題。
Q12: Why did the man call the woman?
問題12：該男子為什么打電話給該女士？
Q13: What did the woman ask the man to do?
問題13：該女士讓該男士做什么？
Q14: What did the woman promise to do for the man?
問題14：女士承諾為男士做什么？
Q15: What did the woman do at the end of the conversation?
問題15：該女士在通話結束時做了什么？
