評論
打印
Passage One
段落一
Since I started working part-time at a grocery store, I have learned that a customer is more than someone who buy something. To me, a customer is a person whose memory fails entirely once he or she starts to push a shopping card. One of the first things customers forget is how to count.
自從我開始在一家雜貨店做兼職后，我知道顧客的含義遠不止是一個來買東西的人。對我來說，顧客就是一旦開始刷購物卡，其記憶力就完全失效的這么一個人。顧客遺忘的首件事是怎么計數。
There is no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20,25 or even a cart load of items.
沒辦法去解釋那么多推著裝有20、25個甚至一車商品的人是怎么進入明明寫著15個或15個以下商品的快速結賬臺的。
Customers also forget why they came to the store in the first place. Just as I finish ringing up an order, a customer will say, “Oops, I forgot to pick up a fresh loaf of bread. I hope you don't mind waiting while I go get it.”
顧客快到結賬的時候往往會忘了他們為什么來商店。總是等我響了結賬鈴后才有顧客喊著：“哎呀，我忘了拿新鮮的面包條了，我希望你別介意等我去拿一下。”
Five minutes later, he's back with the bread, a bottle of milk, and three rolls of paper towels.
五分鐘后，他拿著一條面包、一瓶牛奶還有一些紙巾回來了。
Strange is that seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customers will wait until I announce the total.
奇怪的是顧客甚至忘記了付錢。當我在給商品掃描的時候，他們不是在簽支票或者拿信用卡，而是一直等著我報商品價錢的總數。
Then, in surprise, she says, “Oh no, what did I do with my check book?” After 5 minutes of digging through her purse, she borrows my pen because she's forgotten hers.
然后，奇怪的是，她說：“不，我拿支票簿干什么？” 她翻了五分鐘包后，還是借了我的筆，因為她忘拿她的筆了。
But I have to be tolerant of customers because they pay my salary, and that's something I can't afford to forget.
但是我對顧客必須得有耐心，這點我不敢忘記，因為他們給我付工資。
Questions 26 to 29 are based on the passage you have just heard.
問題26至29是基于你剛才聽到的短文。
Question 26. What does the speaker say about customers' entering the grocery store?
問題26. 作者說顧客進入雜貨店后會怎么樣？
Question 27. Which customers are supposed to be in the express line?
問題27. 哪種顧客應該走快速結賬通道？
Question 28. What does the speaker say some customers do when they arrive at the check-out counter?
問題28. 作者對于一些到了結賬臺的顧客說了什么？
Question 29. What does the speaker say about his job at the end of the talk?
問題29. 作者在最后說了關于他工作的什么？
