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參考答案：
參考答案一
To: Alice Hu, Personal Secretary
From: David Guan, Head of Research
Date: 1 May 2001
Subject*: Urgent trip to subsidiary company
I have to make an urgent trip tomorrow, 2nd May 2001, to visit Pireer Blanco. Please book flight tickets and accommodation. In my absence, I would like you to handle all matters that do not need my personal decisions. Please inform all relevant colleagues.
*subject=Re
參考答案二
To: Alice Hu, Personal Secretary
From: David Guan, Head of Research
Date: 1 May 2001
Subject: Urgent trip to French subsidiary
I’ll visit Pierre Blanco in Paris on 2 May 2001 in the afternoon. Please book me return flight tickets and accommodation at Hilton Hotel for my three-day visit. In my absence, you should schedule and then fax me the arrangements for next week.
V. Oral Practice
Training Opportunities
l How important is it to you to be offered opportunities for training in a job?
參考答案：
It’s very important because ongoing training can guarantee that employees have necessary skills to meet the requirements of the job.
l What do you think makes a training course effective?
參考答案：
First, a qualified and experienced teacher can make the course effective. A further factor is to satisfy staff needs.
(location, materials, audio-visual aids)
l How do you think employees should be selected to attend training courses?
參考答案：
All new staff should receive orientation programme to facilitate their job. For ongoing training, HR Department can carry out opinion surveys among staff to include as many staff as possible.
l Do you think employees should contribute towards the cost of training?
(Should employees pay some of the cost of their training?)
參考答案：
I don’t believe so. Many big name companies now make full use of training as motivation. This will help retain staff and enhance staff loyalty to the company. So I reckon that companies not employees should contribute towards the cost.
Teamwork
l Do you prefer working on your own or as a member of a team?
參考答案：
I prefer to work in a team. Teamwork means that team members can swap ideas and offer help.
l Which do you think are more effective, small teams or larger teams?
參考答案：
I think small teams are very effective. Small teams can ensure better communication and fighting spirits.
l Do you think teams always need to have a leader?
參考答案：
Yes, I believe so. A team leader can allocate roles, chair regular meetings and set targets for the team.
l Do you think it is important for a team to have regular meetings?
參考答案：
Definitely. At regular meetings, team members can swap ideas and ensure the flow of information.
Homework
1. Oral practice:
Advantages and disadvantages of each form of communication
(faxes, letters, e-mails, phone calls, memos, notes)
2. Self-study exercise 1 on page 15. You can check your answers against the key at the back of the book.
3．
You are taking your annual holiday at the beginning of July and you will be out of the office for three weeks.
Write a memo of 40 –50 words to your secretary, telling him/her:
·when you are going on holiday and for how long;
·what should happen to your mail;
·what he/she should do in case of an emergency.
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