1 Sometimes it is necessary to insist on further explanation.

2 You shouldn't focus on your response while others are still speaking.

3 People are reluctant to admit that they don't listen well.

4 There are benefits in seeing things from the speaker's perspective.

5 Keen observation of the speaker can support our listening skills.

6 It is risky to think about a different issue while someone is speaking.

7 People do not mind hearing their own views summarised.

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