ￚ reliable, reliance
rely on somebody/something to do something
Many working women rely on relatives to help take care of their children. 許多工作婦女依賴她們的親戚幫助她們照看自己的小孩。

rely on/upon somebody/something for
Many people now rely on the Internet for news. 許多人現在借用英特網來瀏覽新聞。
2 to depend on something in order to continue to live or exist 依賴借以生存
For its income, the company relies heavily on only a few contracts. 這家公司的收入絕大程度上依賴僅有的幾個合同。

cross-cultural adjective [only before noun] belonging to or involving two or more different societies, countries, or cultures 跨文化的
cross-cultural communication 跨文化交流

evaluation noun [uncountable and countable]
a judgment about how good, useful, or successful something is 評價，評估
ￚ同義詞 assessment
We need to carry out a proper evaluation of the new system. 我們需要對這套新體系做出一個正確的評價。
They took some samples of products for evaluation. 他們取出一些產品的樣本作評估。
evaluate verb [transitive] to judge how good, useful, or successful something is
ￚ同義詞 assess
You should be able to evaluate your own work. 你應該能夠評價自己的工作。
Explanation: Raising awareness

III. Leaving voice mails and Taking messages
① Listening.
1. B
send me a copy of your department’s figures

copy noun
1[countable] something that is made to be exactly like another thing 復印件
She forwarded them a copy of her British passport. 她將自己的英國護照復印件交給了他們。
2[countable] one of many books, magazines, records etc that are all exactly the same一份，一張，一本
a copy of the local newspaper 一份當地報紙
The hardback costs £16.99 a copy. 這本精裝書一本16.99英鎊。
The record sold a million copies. 這盤磁帶賣了1百萬盤。
Free copies are available on request. 如果要求就可以得到免費的資料。

2. G
trade fair noun [countable]
a large event when several companies show their goods or services in one place, to try to sell them 博覽會
ￚ同義詞 trade show
booth (telephone booth), stand
complimentary adjective
1 given free to people(免費)贈送的
There was a complimentary bottle of champagne in the hotel room. 在飯店房間里有一瓶免費的香檳酒。
I've got some complimentary tickets for the theatre tonight. 我得到了今晚劇院的免費票。
2 saying that you admire someone or something 贊揚的，夸獎的
complimentary remarks 奉承話

3. C
deadline
l by
l before
l until
stress management, time management, prioritise tasks,

put something back phrasal verb
to arrange for an event to start at a later time or date 推遲
ￚ同義詞 postpone
put something ↔ back to
The meeting has been put back to next Thursday. 這次會議推遲到下周四舉行。

work out phrasal verb
▶GET BETTER◀帶來好結果；有預期的結果
if a problem or complicated situation works out, it gradually gets better or gets solved
Things will work out, you'll see. 你會看到一切都會好的。
▶EXERCISE◀
to make your body fit and strong by doing exercises鍛煉身體

4. H
mobile phone
client
urgently
proposal
get involved
to take part in an activity or event, or be connected with it in some way
be/get involved in
More than 30 software firms were involved in the project. 30多家軟件公司參與了這個項目。
I don't want to get involved in some lengthy argument about who is to blame. 我不想被牽涉進這場曠日持久的關于到底是誰應該被指責的爭論當中。

5. E
optimistic (pessimistic)
get off 寄出，發出 ▶SEND SOMETHING◀
to send a letter or package by post
I'll have to get this letter off by tonight. 我必須要在今晚之前把信寄出去。
I'll get the forms off to you today. 我今天會把表格寄給你。

Leaving answering machine messages
l Hello, person who is calling, time, day, place, purpose
Analysis:
Call 1 and 2 are precise and call 4 and 5 are quite difficult. Call 3 is intended to be in-between.
Call 3
Call 3 is relatively concise. However, it is difficult for the use of socializing added in before Sue gets down to the message (How are you? I hope you’re not too busy…). They may also find her use of phrasal verbs difficult (work out, put back). Sue also uses a rather British way of asking for postponement (I don’t suppose…, could we?). It may be helpful for her to say when exactly she called and to give her number．