評論
打印
Remember that game of catch?
還記得剛剛的接球游戲嗎？
Imagine it with a lump of clay.
讓我們把球想像成一塊軟軟的黏土。
As each person touches it, they shape it to fit their own unique perceptions based on any number of variables,
當每個人接到它時會受很多因素的影響，每個人會把它捏成符合自己獨特知覺的形狀。
like knowledge or past experience, age, race, gender, ethnicity, religion, or family background.
這些影響因素包括閱歷，年齡，種族，性別，民族，宗教，或家庭背景。
Simultaneously, every person interprets the message they receive based on their relationship with the other person,
與此同時，人們會根據自己與對方的關系
and their unique understanding of the semantics and connotations of the exact words being used.
以及自己對語言的獨特解釋來理解對方說的話。
They could also be distracted by other stimuli, such as traffic or a growling stomach.
人們有時也會被其他事物分心，比如堵車，肚子叫了。
Even emotion might cloud their understanding, and by adding more people into a conversation,
甚至情緒也會干擾人們對事物的理解。而且，當談話的參與人數增加，
each with their own subjectivities, the complexity of communication grows exponentially.
每個人都帶著主觀性，交流的復雜程度就會飆升。
So as the lump of clay goes back and forth from one person to another, reworked, reshaped, and always changing,
黏土塊在人們之間不斷傳遞，重塑，變形，
it's no wonder our messages sometimes turn into a mush of miscommunication.
難怪我們的訊息有時會變成一堆交流不暢的爛泥巴。
But, luckily, there are some simple practices that can help us all navigate our daily interactions for better communication.
但幸運的是，一些練習能幫助我們掌控日常互動從而達到順暢交流。
One: recognize that passive hearing and active listening are not the same.
練習一：首先你要意識到，被動聆聽和主動聆聽是有區別的。
Engage actively with the verbal and nonverbal feedback of others, and adjust your message to faciliate greater understanding.
要積極去感受他人言語和非言語信息，并通過調整你的表達來促使對方更好地理解你。
Two: listen with your eyes and ears, as well as with your gut.
練習二：聆聽時要用到你的眼，耳，甚至內臟。
Remember that communication is more than just words.
記住，交流并不僅限于文字交流。
Three: take time to understand as you try to be understood.
練習三：理解他人和試圖被他人理解都要慢慢來。
In the rush to express ourselves, it's easy to forget that communication is a two-way street.
如果急于表達自己的看法，就容易忘記交流其實是雙向的。
Be open to what the other person might say.
要善于接受對方可能說的話。
And finally, four: Be aware of your personal perceptual filters.
最后，練習四：要意識到自己的“感知過濾器”。
Elements of your experience, including your culture, community, and family, influence how you see the world.
你的閱歷，包括文化，社群和家庭環境，都會影響你如何看待這個世界。
Say, "This is how I see the problem, but how do you see it?"
你要說：“我是這樣看這個問題的，你呢？”
Don't assume that your perception is the objective truth.
不要以為你的主觀看法都是客觀真理。
That'll help you work toward sharing a dialogue with others to reach a common understanding together.
這個練習可以幫你改進與他人的談話從而達成互相理解。
