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Smith says success in business boils down to three things. "You have got to have a viable product or service and a compelling strategy. Then you need an efficient management system. Assuming you have those things, leading a team is the single most important issue in running an organization today." For Fred Smith, there is a bred-in-the-bone satisfaction that comes from getting people to do the best job they can do every day.
史密斯說商業上的成功主要靠3件事：“你需要一個有生命力的產品或服務，一項令人信服的戰略；之后，就是要建立一個高效的管理系統。如果具備了上述三點，那么現在運作一個機構最重要的就是領導團隊。”對于弗里德·史密斯來說，能讓人們每天各盡所能地工作給了他發自肺腑的滿足感。
Although Smith avoids the media and the trappings of public life, he is said to be a gregarious and accessible employer. He reportedly visits FedEx's Memphis site at night from time to time and addresses sorters by name, and for years he extended an offer to any courier with 10 years of service to come to Memphis for an "anniversary breakfast." That embodies Fred Smith's philosophy: People, Service, Profit (P-S-Pl. Smith says, "The P-S-P philosophy is like an unbroken circle or chain. There are no clearly definable points of entry or exit. The People link is supported by Profit, which is supported by Service, which is supported by People. Each link upholds the others and is, in turn, supported by them." In articulating this philosophy and in personally involving himself in its implementation in every company policy and action, Frederick Smith truly demonstrates the new brand of leadership that success in the future will demand.
盡管史密斯經常回避媒體，遠離公眾視線，但人們依然認為他是一個合群、親切的雇主。據說，他經常晚上回到設在孟菲斯的聯邦快遞公司，而且稱名道姓地和郵件整理員打招呼。幾年來，他向所有 10年工齡以上的快遞員發出邀請，去孟菲斯參加“周年慶早餐”。這一點體現了弗里德·史密斯的哲學：人、服務、利潤( P-S-P)。他說，“P-S-P哲學就像一個堅不可摧的圓圈或鎖鏈，其中沒有確定的人口和出口。人以利潤為動力，而獲得利潤需要提供服務，服務則依賴于人的付出。他們環環相扣，相互支撐。”無論是對這一理念的闡述，還是身體力行地投入到各項公司的政策執行中來，弗里德·史密斯都很好地證明了企業未來的成功需要這種新型的領導方式。
