評論
打印
聽力文本：
O.K., I'm going to hand out your training packet
好，現(xiàn)在我要分發(fā)培訓(xùn)包，
which will give you sample scripts and show you how to deal with specific situations.
里面有教你如何應(yīng)對具體情境的示例腳本。
The most important part about your job is to be polite,
你工作中最重要的部分是要有禮貌，
speak clearly, and assure the people you're calling that you're calling to perform a survey, not to sell them something.
簡單點兒說，向你打電話的人保證你打電話是做調(diào)查，而不是向他們兜售東西。
Most people get upset when they speak with telemarketers.
大多數(shù)人都不愿與電話銷售員講話。
However, they are more likely to stay on the line if you explain that you were taking a survey.
然而，如果你解釋你是在做調(diào)查時，他們更愿意與你通話。
Now, before we begin, I want you all to listen to this call.
在開始前，請你們所有人都接聽這個電話。
Take notes because I want to know how you would have handled the situation.
記好筆記，因為我想知道你們?nèi)绾螒?yīng)對這種情況。
How does the woman start her speech?
女人是如何開始演講的？
What is important about the job?
工作中作重要的部分是什么？
What is the audience instructed to do?
聽眾被要求做什么？
