遇到不滿意的事情和對待需要投訴時，禮貌地說比較奏效。而且有趣的是，你可能先要說SORRY，再提出你的投訴，這樣顯得很有教養(yǎng)和禮貌，你的問題才會得到更圓滿的解決。

　　　　比如，在商店里，收款員找錯了錢，你可以說：

　　　　'Excuse me, I think you've given me the wrong change'

　　　　或者 'Sorry, I think this change is wrong. I gave you $20, not $10.'

　　　　在酒店里

　　　　房間的調溫器壞了：'Excuse me, but there's a problem with the heating in my room.'

　　　　'Sorry to bother you, but I think there's something wrong with the air-conditioning.'

　　　　失竊了：'I'm afraid I have to make a complaint. Some money has gone missing from my hotel room.'

　　　　房間沒有整理：'I'm afraid there's a slight problem with my room - the bed hasn't been made.'

　　　　當人們發(fā)現(xiàn)自己錯了而道歉，一般都會說SORRY，然后再提出把事情做好的解決辦法。

　　　　比如對應上面對調溫器的投訴：'Excuse me, but there's a problem with the heating.' 或者

　　　　'I'm sorry - I'll get someone to check it for you.' 或者 'Sorry to hear that - I'll send someone up.