[原創]六級寫作之——書信范文（ver.6501）
APOLOGIES: PREACTICAL SUGGESTIONS FOR SAYING YOU’RE SORRY
抱歉信
寫作要點：
1． 直接
2． 真誠
注意：即使你覺得你的客戶有問題，也不能夠流露出來。
寫作步驟：
1． 開篇道歉；
2． 解釋錯誤、保證不再犯同樣的錯誤；
3． 期待回復
常用句型：
l We are sorry for any inconvenience we caused you.
l We appreciate your patience in allowing us time to research the information and respond to your complaints.
l We try our best but occasionally errors do slip by.  Please accept our apology for any inconvenience this may have caused you.
l Thank you for your patience while we straighten out the confusion about your order.
l We are sorry that this is one of the few instances in which we cannot make a refund.
范文1: Forgot Business Meeting
December 5, 20  
Ms. Hannah Brown
10 Jane Street
Middletown, NJ 00000
Dear Ms. Brown:
Please accept my apology for not meeting you for lunch Tuesday. I had the appointment written on my calendar and was looking forward to the occasion, but somehow I got my days mixed up and didn’t realize the mistake until now.
Please forgive me. I’ll call you on Friday to see if we can reschedule our luncheon meeting at your convenience. I am eager to hear about the proposed Taylor project in more detail.
Sincerely,
Tom
APPOINTMENT: HOW TO CANCEL OR DECLINE GRACIOUSLY
取消、拒絕信
寫作要點：
1． 清晰
2． 準確
3． 有禮
寫作步驟：
1． 開篇道歉
2． 說明原因
3． 建議調整時間、地點

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