告知公司名并自我介紹

1. Franklin Company Personnel Department. 富蘭克林公司人事部。

2. Good morning Franklin Company, may I help you? 早晨好，富蘭克林公司。我可以為你服務(wù)嗎？

3. Personnel Department. This is Carol/Carol speaking. 人事部，我是卡洛。

*辦公室電話最重要的就是禮貌，所以不論是接電話或打電話，都應(yīng)該先報自己及公司的名字。

請問找那位

Who would you like to talk to/speak to? 請問找哪位？

他在忙線中

1. Her line is busy at the moment. Can somebody else help you? 她正在通電話，別的人可以幫你嗎？

2. He's on another line right now. 他現(xiàn)在正在接另外一個電話。

3. He's talking a long-distance call now, what can I do for you? 他正在接長途電話，有什么我可以幫你嗎？

4. Sorry, his line is busy. 抱歉，他正在打電話。

請你稍等一下

1. Could you hold a moment, please? 你能稍等一會兒嗎？

2. He'll be with you in a moment. 過一會兒他就會接你電話了。

3. Can you hold on, please? 你能稍等一會兒嗎？

4. Just a moment. He is on his way now. 請稍待一下。他馬上來接電話。

5. Hang on a second, please. 請稍等。

6. Could you hold on any longer? 你能再稍待一會兒嗎？

讓你久等了

1. I'm sorry to keep you waiting. 抱歉讓你等待。

2. I'm sorry to have kept you waiting. 抱歉讓你久等了。

***有時候真的讓人久等時，說這句話會讓對方心平氣和一些。通常都會用完成式"to have kept you~"

3. Sorry for the delay. 對不起慢了一點。

現(xiàn)在不方便接電話

1. She has a visitor at the moment. 她現(xiàn)在有客人。

2. He is in a meeting now. 他正在開會。

3. I'm sorry, but he is unable to come to the phone now.很抱歉，他現(xiàn)在無法接電話。

4. I'm sorry, but I was just on my way out. Can I get back to you later? 很抱歉，我正好要出門。可不可以稍后再打給你。

這里沒有這個人

1. I'm sorry, but we have no one by that name here. 對不起，這里沒有人叫那個名字

2. We don't have any Smith working here. 沒有史密斯在這邊工作。

3. This is not Franklin Company.這里不是富蘭克林公司。