1. Why did the author shut down her computer abruptly?

　　[ A ] She had saved what she had written.

　　[ B ] She couldn’ t move the cursor.

　　[ C ] The computer refused to work.

　　[ D ] The computer offered to repair itself.

　　2. Which of the following is the author’s opinion about the woman at the Global Support Centre?

　　[ A ] She sounded helpful and knowledgeable.

　　[ B ] She was there to make callers frustrated.

　　[ C ] She was able to solve her computer problem.

　　[ D ] She was quick to pass her along to a technician.

　　3. According to the passage, the solution offered by the technician was __

　　[ A ] effective

　　[ B ] economical

　　[ C ] unpractical

　　[ D ] unacceptable

　　4. "It was like offering to drop a safe on my head to cure my headache" in the last but one paragraph means that

　　[ A ] the technician’s proposal would make things even worse

　　[ B ] the technician’ s proposal could eventually solve the problem

　　[ C ] files stored on her computer were like a safe

　　[ D 1 erasing the entire system was like curing a headache

　　5. It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the following EXCEPT

　　[ A ] efficiency

　　[ B ] location

　　[ C ] Setup CDs

　　[ D ] attitude

　　本文講述了作者在對自己認為非常滿意的一篇文章收尾時，電腦出問題了，之后與全球技術支持中心的客服聯絡的過程。作者認為那個女客服一點都不合格，她的解釋只會令人越聽越糊涂。但是接下來女客服把微軟的電話號碼告訴作者之后，技術人員的解釋依然令人費解，甚至最后試圖敷衍了事。經過一番折騰之后，作者送到附近的小店里維修之后.一切恢復正常。文章帶有幽默諷刺的意味，以兩個人在同一地點談論同一天氣結束。

　　答案及解析

　　1.B【解析】第一段中，作者說自己想保存文件，但是光標不動了，死機了。只有把電池拔出強行關機，所以排除A，D。C中說電腦拒絕工作，不合題意。所以本題應選B。

　　2.B【解析】此題是有關作者態度的問題。由第5、6段可以看出女客

　　服的回答令人很不滿，很沮喪。所以本題應選8。

　　3.D【解析】此題問技術員的回答如何。文章中“But I do need it.”“Yes，but you don’t have it.”We went on like this for a while.Finally，he offered to walk me through...可以看出“技術員最后是在敷衍作者，沒有提出一個合理的解決辦法”。所以本題應選D。

　　4.A【解析】“It Was like offering to drop a safe on my head to cure my headache.”意為“就像給我提供一個保險箱放我頭上來治愈我的頭痛一樣。”含蓄諷刺地說技術員提供的建議不可采取。所以本題應選A。

　　5.C【解析】由文中可知全球技術支持中心跟當地修理店的區別在于，當地修理店效率高，地點近，態度好。題目問的是除了哪個選項以外，其他都是二者的不同。所以本題應選C。