評論
打印
Conversation One
對話1
Questions 1 to 5 are based on Conversation One.
請根據(jù)對話1回答第1題至第5題。
W: Good afternoon, this is B.E.S. customer service line. Maggie speaking. How can I help you?
女：下午好，這里是B.E.S.客戶服務(wù)熱線。我是麥琪。有什么可以幫助您的嗎？
M: Yeah. Yeah. Look, it's about my computer I bought of you one month ago.
男：嗯。是我的電腦，一個月前從你們公司買的。
W: Yes. What seems to be the problem?
女：好的。出了什么問題呢？
M: Well, I was transferring my files to it from my flash drive and they got lost. Everything!
男：嗯，我從閃存盤往電腦里傳文件的時候，文件丟失了。全丟了！
W: Okay. Now, don't worry. I'm sure we can sort something out. First, can you give me a few details? The computer has lost all your data, you say?
女：好的，您別著急。我們慢慢解決。可以先告訴我詳細情況嗎？您剛才說，電腦弄丟了您所有的文件是嗎？
M: Yes. But you don't understand. It wiped everything of the flash drive as well. My whole life! My whole life was in those files!
男：對！你不知道。連閃存盤里的東西都全沒了！那可是我的命啊！那些文件就是我的全部生命！
W: Oh. My goodness. Are you sure? Sounds like the problem is with your flash drive.
女：天吶。您確定嗎？好像是您閃存盤出了問題。
M: Of course not. There is nothing wrong with my flash drive. I've had it for years. And I used it yesterday in my office, in another computer.
男：不可能！我的閃存盤沒問題。我都用了好幾年了，昨天在辦公室里還插在另一臺電腦上用過。
W: Okay. I can understand how upset you must be. Now, I don't think we can deal with it on the phone, so I'm going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
女：好的。我知道您一定很著急。我們在電話上也不能解決問題。我這邊會派客服工程師去看看能不能幫您恢復(fù)數(shù)據(jù)。可以給我您的產(chǎn)品參考號嗎？
M: Mmm. Ah, yes. Here it is. It's RF40101.
男：嗯，好，是RF40101。
W: Thank you.
女：謝謝。
M: I'll be expecting a total refund and compensation if this can't be fixed.
男：修不好的話，我想退全款，并要求賠償。
W: I'm sorry. But we are not authorized to give refunds. What I can do is to send you a brand-new computer. How would that be?
女：對不起。我們沒有權(quán)利幫您退款。我只能給您換一臺新電腦，您看怎么樣？
M: But mine is supposed to be a brand-new computer. You think I want another one of these? After what the last one did to my files?
男：可是我現(xiàn)在這個也算是新電腦啊。你覺得我還能再接受一個這樣的電腦嗎？這個電腦都把我文件弄丟了。
W: Well, let's see what our engineer can do. Hopefully, it's not quite as bad as you think. Now, I've got your address here in your customer file—No.23, Bond Street, right?
女：好吧，那我們等工程師的處理結(jié)果吧。不過，事情并沒有您想象的那么糟糕。我這邊從您的客戶檔案里找到了您的地址，龐德街23號，對嗎？
M: Yeah. Right.
男：對。
W: And it's a Mr. Adams, isn't it?
女：亞當斯先生，對嗎？
M: Yes.
男：是。
W: Right. Mr. Adams, we'll have an engineer with you early tomorrow morning. And I'll ask him to bring a new hard disc with him. Will you be at home?
女：好的，亞當斯先生。明天上午我們的工程師會到您那邊。我會讓他帶一個新硬盤過去。您到時候在家嗎？
M: Yes. But not before 8:30.
男：在家。八點半以后在家。
W: Okay. Our engineer will contact you before he comes. Can you be reached by this number---6574-3205?
女：好的。我們的工程師到之前會聯(lián)系您。您的號碼是6574-3205對嗎？
M: Yes. Sure.
男：是的。
W: Well. Best of luck this afternoon. I hope we can solve the problem for you.
女：好的。祝您下午好運。希望我們可以為您解決問題。
M: Well. Thanks. Ur...Good bye.
男：好的，謝謝。呃……再見。
W: Good bye, Mr. Adams.
女：再見，亞當斯先生。
Questions 1 to 5 are based on Conversation One.
請根據(jù)對話1回答第1題到第5題。
Q1: What's wrong with the man's computer?
第1題：這個男士的電腦出了什么問題？
Q2: How will the man be compensated if the computer can't be fixed?
第2題：電腦修不好的話，這位男士會得到什么樣的賠償？
Q3: How did the man feel about the woman's offer of compensation?
第3題：這位男士對這位女士提出的賠償方案滿意嗎？
Q4: When will the service engineer come to fix the computer?
第4題：客服工程師什么時候來修電腦？
Q5: What is the man's phone number?
第5題：這個男士的電話號碼是多少？
