Conversation Two
W: Hello, sir. What can I do for you?
M: Hi, Uh... I have this cassette player here that I bought about six months ago. [24]And it just ruined four of my favorite cassettes.
W: Oh dear, I'm sorry.
M: [23]So I... um... want you to fix it. I'm sure it will be no problem, right?
W: Your sales slip, please?
M: Yeah, here it is.
W: I'm sorry, sir. [25]Your warranty's expired.
M: Well, it ran out ten days ago, but I'm sure that you'll... you'll fix the machine for free, because the machine was obviously defective when I bought it.
W: I'm sorry, sir. [25]Your warranty has run out. There's nothing I can do.
M: No, no, look. I didn't drop it off a building or anything. I mean, what difference can ten days make? I mean you can...
W: Sir, I'm sorry, we have the six-month rule for a reason. We can't...
M: Well, surely you won't hold me to ten days on this. You can bend the rule a little bit.
W: Make an exception for you, and we'll have to make an exception for everybody. You could say it's only a month, it's only two months...
M: I just lost twenty dollars worth of tapes.
W: Sir, I'm sorry, it's too late. There's nothing I can do.
M: [24]It actually ate the tapes. I mean, they're destroyed. Paying for this is adding insult to injury. It's... it's a good cassette player, I mean, I can't pay for this.
W: Sir, the rules are the rules. I'm sorry, but there's nothing I can do.

Questions 23 to 25 are based on the conversation you have just heard.
23. What's the man's purpose of visiting the shop?
正確答案：C
解析：四個選項都是動詞不定式，題目應該是問目的或將做什么。男士說：“我想要你幫我修it”。此處的it指代前面提到的cassette player。所以C正確。
24. What's wrong with the purchase?
正確答案：D
解析：結合前后兩題的選擇，猜測本題選項中的It應該是指tape或cassette player，可先排除C。對話開始男士提到“它已經弄壞了四盒我最喜歡的磁帶”，后來又強調“它確實會吞帶”。所以D正確。
25. Why does the woman refuse the man's request?
正確答案：B
解析：根據選項預測，本題可能是問他（要求退換貨品）被拒絕的原因。女士一再強調“你的保修期已經過了”。所以B正確。