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Huang Yi works for a company that sells financial software to small and medium size businesses.
黃譯在一家專門向中小型企業銷售金融軟件的公司工作。
His job is to show customers how to use the new software.
他的工作是專門向客戶演示新軟件的使用方法。
He spends two weeks with each client, demonstrating the features and functions of the software.
每一個客戶，他都要花上兩周的時間，以向他們展示軟件的特點和功能。
The first few months in the job were difficult.
開始幾個月，他做得非常艱難。
He often left the client feeling that even after two weeks he hadn't been able to show the employees everything they needed to know.
他經常讓客戶感到，即使是兩周以后，他還是未能將員工們所需要知道的東西呈現出來。
It's not that they weren't interested; they obviously appreciated his instruction and showed a desire to learn.
并不是員工沒有興趣；他們明顯喜歡他的教學，還表現出了想要學習的欲望。
Huang couldn't figure out if the software was difficult for them to understand, or if he was not doing a good job of teaching.
黃想不明白，到底是這個軟件難以理解，還是自己教得不好。
During the next few months, Huang started to see some patterns.
在接下來幾個月里，黃開始摸索出了一些規律。
He would get to a new client site and spend the first week going over the software with the employees.
每到一個新的客戶點，他就會花一個星期的時間與員工們一起將軟件瀏覽一遍。
He usually did this in shifts, with different groups of employees listening to him lecture.
他通常輪班進行，從而保證不同的員工小組能夠聆聽他的講解。
Then he would spend the next week installing the program and helping individuals trouble-shoot.
然后在第二周，他會為員工們安裝程序，并針對個人進行問題排除。
Huang realized that during the week of trouble-shooting and answering questions, he ended up addressing the same issues over and over.
在一周的問題排除和疑難解答過程中，黃意識到自己總是在反反復復地解決著同樣的問題。
He was annoyed because most of the individuals with whom he worked seem to have retained very little information from the first week.
他很惱怒，因為大多數員工似乎都不記得第一周所學的內容了。
They asked very basic questions and often needed prompting from beginning to end.
他們問的問題都很基本，并且經常從頭到尾都需要提示。
At first, he wondered if these people were just a little slow,
一開始，他想是不是這些人接受得比較慢，
but then he began to get the distinct feeling that part of the problem might be his style presenting the information.
但后來他明顯地感覺到，部分問題可能在于他展示信息的方式。
