Conversation Two
W: Hi. How can I help you?
M: Yes, I'd like to return this sweater for a refund. I bought it a week ago.
W: Well, first of all, what seems to be the problem?
M: Well, isn't it obvious by just looking at it? The first time I washed and dried it, the thing shrank at least five sizes. It wouldn't even fit a snake.
W: Uh, I see what you mean, but did you follow the washing instructions? I think it says here... yeah... right here on the label to hand wash it and then to dry it on low heat.
M: How was I supposed to know that? The label is written in Chinese! And something else: the color faded from a nice dark blue to a seaweed green. What kind of merchandise are you trying to sell here anyway?
W: Listen, sir. We take a lot of pride in our clothing. What I can do is allow you to exchange the sweater for another one.
M: I don't want to exchange it for anything! I just want my money back!
W: Well, I can give you credit on your next purchase, and since the item you purchased was on clearance, we can't give you a refund.
M: A clearance item! There wasn't anything on the price tag or on the clothing rack that said anything about that.
W: I guess you didn't read the fine print in our ad. Look. Here's the ad, and the information about the clearance sale is right here at the bottom on the back page.
M: Where? There? What? That small print. You'd need an electronic microscope to see those words.

Questions 23 to 25 are based on the conversation you have just heard.
23. What's the purpose of the man returning to that store?
正確答案：A
解析：男士一開頭就說：“我想退回這件毛衣。”refund意為“退款”。后來男士還說：“我不想換購別的東西！我就想要回我的錢！”可見A正確。為準確解題，須對選項中的關鍵詞加以注意，比如：money, exchange, instruction, color分別說明選項能涉及的內容，聽錄音時要一一辨析。
24. What is one reason why the man wants to return the item?
正確答案：D
解析：男士提出要退貨的理由是：“才洗了一次，干了后它至少縮小了五碼！連一條蛇都穿不進它了！”可見毛衣縮水嚴重，故D正確。
25. Which is one of the reasons mentioned why the sales clerk can't help the customer with his request?
正確答案：A
解析：女士在聽到男士的投訴后，立即問：“可是你按照清洗說明做了嗎？”據此即可正確作答，故選A。如果能聽出男士未能看懂中文寫的“清洗說明”，則可更進一步確認，男士洗滌方法不正確。