237.

W: Sound and Vision, Administrative Department, Eve Wheeler speaking. Can I help you?

M: Good afternoon, madam. This is John Cruise. I wish to register a complaint about my video recorder.

W: I see. I hope I can be of some help. Can you explain what the problem is, please?

M: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there. I hope you understand that a simple repair is just not enough. I demand compensation for the lost tapes as well.

W: I'm sorry. That's all very unfortunate. I'm sure something can be done. I will put you through to our legal consulant, Mrs. Schroder. One moment, please. (dialing sound...) Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon?

M: I hope you're not trying to get rid of me.

W: Not at all, sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please?

M: Yes. It's 0181 945 8719.

W: Thank you very much. Goodbye.

答案解析：

(1) 正確答案為C。根據對話的開頭兩句Administrative Department行政部以及register a complaint投訴，可知二人為行政人員與顧客的關系，因此C項正確。

(2) 正確答案為B。根據the recorder has severely damaged two quite valuable tapes of mine.錄像機毀了我兩盤非常珍貴的錄像帶。可知，錄像機的問題是毀壞錄像帶，因此B項正確。

(3) 正確答案為C。根據a simple repair is just not enough. I demand compensation for the lost tapes as well.簡單的修理是不夠的，我還要求對錄像帶的損失已經賠償。可知，男子要求修理錄像機，并賠償他的錄像帶。因此C項正確。