223.
W: Waiter! I'd like to speak to the manager please... immediately if possible.
M: Is anything wrong, Madam?
W: I'm afraid there is. The service here has been terrible. We had to wait twenty minutes for a glass of mineral water.
M: I see. Well I'm sorry to hear that. The trouble is that we're a bit sort of hands at present. Two waitresses are ill.
W: All right, but that's no excuse. My husband asked for goose and he was brought chicken instead. It's just unbelievable! And my beans weren't cooked properly. It wasn't a very enjoyable meal at all.
M: This is most regrettable.
W: Look at this bill. We've been overcharged. We only had one dessert, not two. Can you check the bill again, please?
M: I do apologize, Madam.
W: I'm afraid I'm not going to pay the service charge, or give a tip, as I don't feel satisfied with it. I'm quite disappointed as a matter of fact.
M: I'll pass on your complaints to the manager right away.
W: Thank you.
答案解析:
(1) 正確答案為A。根據Waiter! I'd like to speak to the manager please.服務員,我想和你們經理談談,以及之后談到的meal這餐飯,可知,對話發生在餐廳,因此A項正確。
(2) 正確答案為A。根據The service here has been terrible. We had to wait twenty minutes for a glass of mineral water.服務太糟糕了。一杯礦泉水就讓我們等了二十分鐘。以及后來男子說會跟經理說女子的complaints抱怨,可知,女子在抱怨餐廳的服務,因此A項正確。
(3) 正確答案為C。根據I'll pass on your complaints to the manager right away.我會馬上向經理傳達您的抱怨。可知,男子會通知負責人來處理。因此C項正確。