Telephone
電話

As your company's representative, your phone manners should be impeccable. Too many workers who are abrupt on the phone rationalize their behavior by saying it's OK or even expected.
作為你公司的代表，電話對話的禮貌不應該有不合理的地方。許多突然接到到電話的員工通過說好啊或者其他能被別人接納的行為使他們的行為看起來很且當其分。

There are several accepted ways to answer a telephone at work. You can simply say "hello" or you can say your name, as in "June Johnson speaking." You don't need to say the company's name if a receptionist or a secretary has already done so. Try to speak in a pleasure, unrushed voice. If you are rushed and can't talk, it's better to say this and make plans to call back later. Don't rustle papers or work while you are speaking on the phone. If you are really too distracted to speak, then reschedule the call.
現在列舉下幾個工作中普遍接受的電話回答方式。可以簡單的說“hello”或者說你的名字，比如“我是June Johnson”。你不用說公司的名字，因為接待員或者秘書已經說了。盡量用令人愉悅的、不冒失的語氣。如果你確實很急迫而不能認真的講話，最好跟對方講明并且另外做打回去的計劃。在接電話的時候千萬不要沙沙的翻紙。如果你確實因為集中精力一直不能講話的時候，另約時間打電話。

Handling Mail
處理信件

Good manners also dictate that you handle your mail promptly and courteously. Unless mail is obviously mass-produced, it should be deemed worthy of a reply. Most bosses don't like discovering that their employees are unresponsive to business calls and letters.
得體的舉止也體現在你能即使有禮貌地處理信件。除非是那種大批量的郵件，否則每一封都應該回復。大多數老板都不喜歡看到他們的雇員不回復商務電話和信函。

Faxes and E-mail
傳真和電子郵件

The arrival of fax machines and desktop computers in the most offices has also given rise to a new etiquette regarding their use. Never assume that either a fax or e-mail is private. And with that in mind, never send any communication via either method that you wouldn't like to have your boss, or even your entire office to read. Most fax machines are located in public place, so anyone who passes by can read them, and some business routinely screen their employees' e-mail. (That's not necessarily polite, but it's easier to keep e-mail impersonal than to tell the boss she can't read it)
由于傳真機和電腦的到來，考慮到他們的使用，大多數的辦公室產生了新的禮制。千萬不能認定傳真和電子郵件是私人的。也不能用以上的兩種方法中的任意一種來溝通，你不想讓你的老板或者你整個辦公司的人知道的話。大部分的傳真機是被放置在公共場所，因此任何路過它的人都能看到，并且有些公司會例行篩選員工的電子郵件。（雖然這不是必要的禮貌，但是收留沒有署名的郵件相比于告訴老板這封郵件她不能看做起來容易的多吧）