評論
打印
If you encountered this situation, how would you handle it?
如果遇到這樣的情況，你會怎么處理？
You shipped a product to your new customer according to their specifications.
你按照客戶產(chǎn)品要求給一家新客戶出貨。
The customer comes back and says the product did not meet the specifications, but they would accept the product if the price discounted 20%. What would you do?
結(jié)果客戶反映說產(chǎn)品與要求不符，但是他們表示如果價格打八折，可以接受產(chǎn)品。你該怎么辦？
I would first compare the certificate of quality for the shipped product and the specifications of the customer's order to make sure that we shipped the product with the right specifications.
首先我會將出貨產(chǎn)品的合格證書與客戶訂購的產(chǎn)品要求仔細(xì)核對，確認(rèn)我們的產(chǎn)品與要求產(chǎn)品相符。
After confirming that fact, I would present the customer with both documents and ask specifically where they think there is discrepancy.
確認(rèn)完之后，我會向客戶提交這兩份文件，并且請對方具體指出他們認(rèn)為不符的部分。
I would ask if there is any way we could help them while conveying appreciation for their business and willingness to continue serving them.
我會詢問是否有其他方法可以幫助他們，同時也感謝對方的惠顧，并且表示今后我們將愿意繼續(xù)為他們服務(wù)。
The new customer you and your superior have been working on for months finally is ready to place an order.
你和你的上司花了好幾個月的時間極力說服一家新客戶，他們終于準(zhǔn)備要下訂單了。
They want the product delivered immediately on credit.
對方希望賒賬并要求你們立即出貨。
However, their credit needs to be approved first, but your superior is out of town and you do not have the authorization to ship the product without prepayment. What would you do?
但是，對方的信用必須先經(jīng)過審核，而你的上司正在出差。如果沒有事先付款，你就沒有出貨的權(quán)限。你該怎么辦？
I would explain our company policy to the customer and ask them to submit a credit application and to wait for the delivery until their application is approved.
我會向客戶說明本公司的政策，并請他們提交信用申請書，在審核通過之前，請他們等待出貨。
I would assure them I would personally expedite the paperwork and their order would go out as soon as their credit is approved.
我會向他們擔(dān)保我個人將盡快處理好文件，等許可一通過就立即出貨。
If they cannot wait, I would ask them to prepay for shipment.
如果他們不能等，只好請他們先付款。
I would thank the customer for the business and convey our eagerness to fulfill their order as quickly as possible.
我會感謝客戶的惠顧，同時也向他們傳達(dá)我們想盡快完成出貨的熱切。
